We're here to help.

If you have questions about a product, an order, shipping, tracking, returns, refunds, or your shopping experience with SOLVERAK, please contact our customer support team.

For order-related inquiries, please include your order number and the email address used at checkout so we can locate your order more efficiently.

Customer Support

Email: service@solverak.com

We aim to respond to customer inquiries within 1–2 business days. Response times may be slightly longer during weekends, public holidays, or periods of unusually high inquiry volume.

Nanjing Xinhui Export Trading Co., Ltd.

Brand Name: SOLVERAK

Legal Company Name: Nanjing Xinhui Export Trading Co., Ltd.

Business Address: Room 1001, Building D-2, Duhui Tiandi City, No. 28 Jiangnan Road, Dongshan Subdistrict, Jiangning District, Nanjing, Jiangsu, China

Customer Support Email: service@solverak.com

SOLVERAK is owned and operated by Nanjing Xinhui Export Trading Co., Ltd.

Please note that our business registration address may not be the address used for product returns. Do not send returns to the business registration address unless our customer support team specifically instructs you to do so. Approved returns will be provided with the appropriate return warehouse address and instructions.